Shipping policy
Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Please note that processing times may be longer during peak periods, holidays, or promotional events.
Shipping Times
Estimated delivery times vary depending on product location, stock availability, and destination.
Typical delivery estimates:
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Australia & New Zealand: 5–15 business days
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United States & Canada: 7–20 business days
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International orders: 10–30 business days
Some products may ship separately if sourced from different fulfillment partners.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated.
From time to time, we may offer free shipping promotions on selected products or regions.
Tracking Information
Where tracking is available, tracking details will be emailed once your order has been dispatched.
Please allow time for tracking updates to appear after shipment.
Delivery Delays
While we aim to deliver within estimated timeframes, delays can occasionally occur due to:
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Customs processing
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Carrier disruptions
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Weather events
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High shipping demand
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International logistics delays
We appreciate your patience and understanding in these situations.
Incorrect Addresses
Customers are responsible for ensuring shipping information is accurate at checkout.
We are not responsible for orders delivered to incorrectly supplied addresses.
If you notice an error, please contact us as soon as possible before your order is shipped.
Lost or Damaged Parcels
If your order arrives damaged or appears lost in transit, please contact us within 7 days of the expected delivery date.
Where possible, include:
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Your order number
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Photos of damaged packaging/products
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Relevant delivery information
We will work with the shipping provider to help resolve the issue.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated.
Contact Us
For shipping-related questions, please contact: