Shipping policy

Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Please note that processing times may be longer during peak periods, holidays, or promotional events.

Shipping Times

Estimated delivery times vary depending on product location, stock availability, and destination.

Typical delivery estimates:

  • Australia & New Zealand: 5–15 business days

  • United States & Canada: 7–20 business days

  • International orders: 10–30 business days

Some products may ship separately if sourced from different fulfillment partners.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

From time to time, we may offer free shipping promotions on selected products or regions.

Tracking Information

Where tracking is available, tracking details will be emailed once your order has been dispatched.

Please allow time for tracking updates to appear after shipment.

Delivery Delays

While we aim to deliver within estimated timeframes, delays can occasionally occur due to:

  • Customs processing

  • Carrier disruptions

  • Weather events

  • High shipping demand

  • International logistics delays

We appreciate your patience and understanding in these situations.

Incorrect Addresses

Customers are responsible for ensuring shipping information is accurate at checkout.

We are not responsible for orders delivered to incorrectly supplied addresses.

If you notice an error, please contact us as soon as possible before your order is shipped.

Lost or Damaged Parcels

If your order arrives damaged or appears lost in transit, please contact us within 7 days of the expected delivery date.

Where possible, include:

  • Your order number

  • Photos of damaged packaging/products

  • Relevant delivery information

We will work with the shipping provider to help resolve the issue.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated.

Contact Us

For shipping-related questions, please contact:

📧 info@choices4you.biz