Refund policy
Returns & Refund Policy
At Choices, we want you to feel confident when shopping with us. If something isn’t right, we’ll do our best to help.
Damaged or Faulty Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
If approved, we will arrange a replacement, store credit, or refund at no additional cost to you.
Non-Returnable Items
For hygiene and safety reasons, some personal-use items may not be eligible for return once opened or used, unless faulty.
This may include:
- Personal care products
- Worn support items
- Opened wellness products
Refund Processing Time
Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.
Please note that your bank or payment provider may require additional processing time.
Order Cancellations
Orders may only be cancelled before they have been processed or shipped.
Once an order has been dispatched, standard return conditions apply.
Contact Us
If you have any questions regarding returns or refunds, please contact us via our Contact page or email us at: